Offer flexibility in delivery alternatives.Microsoft Dynamics 365 for Retail delivers this ERP system continuity and helps you: Get visibility across connected distribution, customer service, sales, and marketing systems so you can innovate your products and processes to meet rising expectations. Decrease debt through efficient collection management.This cloud-based Microsoft ERP system provides the relevant information you need to deliver strategic, data-driven insights to key departments. Get a live view of all your numbers and data analytics from Microsoft Dynamics 365 for Retail. Move products smoothly from procurement to sale.Microsoft Dynamics 365 for Retail also helps you: Give your salespeople the product and customer information they need to provide immediate, personalized service-across social media, mobile sites, stores, and other retail touch points. Deliver exceptional customer experiences.Connected Store gives the staff a real-time understanding of what is happening in the store so they can focus on delivering excellent customer service.
In the future, retailers will be able to make use of tools to develop their own customised AI models and deliver insights from their unique in-store scenarios.Ĭurrently still in preview stage, Connected Store is already being piloted in a Marks & Spencer flagship London store, helping the 134-year-old brand achieve their ambition of being a digital first retailer. Microsoft continues to add out-of-the-box AI features to Connected Store, harnessing observational data to inform better business decisions and enabling employees to be more proactive and efficient. Vision systems recognise the approach of service-connected vehicles and trigger an alert so the order is brought out for seamless collection. Alerts can be triggered whenever an unsafe threshold is reached in order to help staff control the flow of customers, and can also help in arranging the retail space for maintaining optimal social distancing.Ĭurbside queue is a new Connected Store feature that improves the effectiveness of ‘Buy online, pickup in store’ allowing consumers to minimise their contact with other shoppers. The Store traffic feature provides an analysis of social distancing compliance in the store. In-store, consumers are increasingly concerned that retailers follow effective hygiene procedures and contactless transactions have become more popular.Ĭonnected Store introduces features to address these new realities. The COVID-19 pandemic has profoundly affected the retail business. Staff can also receive alerts as soon as display items require restocking, and display-effectiveness data can be used to maximise display space and customer engagement.ĬonnectedStore alerts in D365 Commerce POS application The preview functionality initially offers optimisations in three core areas: Shopper Analytics, Queue Management, and Display Effectiveness.įor example, video cameras monitoring the check-out queues can automatically trigger a text message alert to staff when additional cashiers are required. Real-time information – from video cameras, Internet of Things (IoT) sensors and other edge devices – is transformed into actionable insights for store managers. The new app brings further Artificial Intelligence (AI) features to the Dynamics 365 retail/e-commerce platform which allows retailers to leverage in-store observational data just as they use online behavioural data to increase sales.Ĭonnected Store harnesses AI to optimise in-store efficiency and improve customer experiences. It can connect critical point-of-sales (POS) and headquarters processes with enterprise resource planning (ERP) and financials right out of the box for. In July of this year, Microsoft rolled out its public preview of Dynamics 365 Connected Store.